Shipping & Tracking at Phone Parts
What Can You Expect with Every Order?
Free Nationwide Shipping
Delivery to your door anywhere in South Africa—Johannesburg, Cape Town, Durban, and everywhere in between. No minimum order required.
Full Tracking Provided
Track your Phone Parts order from dispatch to delivery. We’ll email you a tracking link within 48hrs of ordering. See our shipping and tracking page for more information.
Delivery Guarantee
If your order is lost or damaged in transit, we’ll replace it for free or provide a full refund—your choice.
Privacy Protected
Your personal information is safe with us. We never share your details. All data is handled in accordance with South Africa’s Protection of Personal Information Act (POPIA). Read our full Privacy Policy for more details.
Order Timeline
Processing: Orders are processed within 48 hours after payment confirmation.
Delivery: Most orders arrive within 10 working days from dispatch.
We source cell phone parts directly from manufacturers to offer professional-grade parts at affordable prices, which requires a slightly longer delivery window. This keeps your costs significantly lower than local suppliers.
How to Track Your Order
Once your order ships, we’ll email you a tracking link with real-time updates from dispatch to delivery.
Haven’t received your tracking email?
Check your spam folder first. If you still can’t find it, contact us immediately at support@phoneparts.co.za and we’ll resend it.
What If There’s a Delivery Issue?
Any parcels that are lost, stolen, or damaged in transit are fully covered by our delivery guarantee.
You choose:
- Free replacement shipped immediately, or
- Full refund to your original payment method
No arguments, no hassles.
Important: Please double-check your delivery address at checkout. An incorrect address can cause delays, and we want to get your phone parts to you as quickly as possible.
Why We Offer Free Shipping
Most local suppliers charge for shipping or mark up their mobile phone parts to cover it. We include shipping in our pricing model, so what you see is what you pay.
By working directly with quality manufacturers, we keep costs low and pass those savings on to you.
The result? Professional-grade cell phone parts at prices DIY fixers and small repair shops can afford.
Popular Categories We Ship
iPhone Replacement Parts
Samsung Phone Parts
Phone Repair Tools
Mobile Phone Accessories
Ready to Get Your Phone Fixed?
Frequently Asked Questions
Do you ship to my area?
Yes! We ship to all areas of South Africa, from major cities to small towns. Free shipping nationwide.
Can I track my order in real-time?
Yes. Once your order ships, you’ll receive a tracking link via email with real-time updates from dispatch to delivery.
What if my tracking link doesn't work?
First, check your spam folder. If you still can’t find it, contact us at support@phoneparts.co.za and we’ll resend it immediately.
Do you ship on weekends?
Orders are processed Monday to Friday. Weekend orders are processed the following Monday.
How long does delivery take?
Orders are processed within 48 hours and typically arrive within 10 working days from dispatch.
What if my order is lost or damaged?
We’ll replace it for free or provide a full refund—your choice. All orders are covered by our delivery guarantee.
Last Updated: 2025/10/28